:root{--blue:#34358c;--blue-dark:#242563;--yellow:#ffda28;--ink:#232b45;--muted:#687187;--line:#e4e7ef;--bg:#f5f7fb}*{box-sizing:border-box}html{scroll-behavior:smooth;scroll-padding-top:24px}body{margin:0;background:var(--bg);color:var(--ink);font-family: "Segoe UI",Arial,sans-serif;font-size:14px;line-height:1.6}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button,a,input,select,textarea{ -webkit-tap-highlight-color:transparent}button{cursor:pointer}.container{width:min(1200px,calc(100% - 80px));margin-inline:auto}.topline{background:var(--blue-dark);color:#fff;font-size:10px;letter-spacing:1.3px;padding:9px 0}.topline .container{display:flex;justify-content:space-between}.topline span{letter-spacing:.3px;color:#e0e2ff}.site-header{height:112px;display:flex;align-items:center;gap:24px}.brand{align-self:stretch;display:flex;align-items:center}.brand img{width:110px;height:100px;object-fit:contain}.header-divider{height:32px;width:1px;background:#d9deea}.header-caption{font-size:11px;letter-spacing:1.5px;font-weight:600;color:var(--muted)}.back-link{margin-left:auto;font-size:12px;color:var(--blue);font-weight:600;display:flex;gap:16px;align-items:center}.back-link span{font-size:20px}.breadcrumb{border-top:1px solid var(--line);padding-top:21px;display:flex;gap:14px;font-size:11px;color:var(--muted)}.breadcrumb a:hover,.back-link:hover{text-decoration:underline}.intro{display:flex;justify-content:space-between;align-items:center;padding:33px 0 42px}.eyebrow{font-size:10px;letter-spacing:1.8px;color:var(--blue);font-weight:700;display:flex;gap:9px;align-items:center;margin:0 0 14px}.eyebrow span{width:21px;height:3px;background:var(--yellow)}h1{font-size:42px;letter-spacing:-1.5px;line-height:1.18;margin:0 0 16px;font-weight:700}h1>span{color:var(--blue)}.intro-copy{color:var(--muted);font-size:13px;line-height:1.9;margin:0}.intro-symbol{color:var(--blue);width:160px;height:160px;border-radius:50%;background:#edeefa;display:flex;align-items:center;justify-content:center;flex-direction:column;position:relative;margin-right:48px}.intro-symbol:after{content:"";width:22px;height:22px;background:var(--yellow);border:5px solid var(--bg);border-radius:50%;position:absolute;right:6px;top:10px}.intro-symbol svg{width:90px;height:90px}.intro-symbol span{font-size:11px;font-weight:600;letter-spacing:.4px}.page-layout{display:grid;grid-template-columns:270px minmax(0,1fr);gap:28px;align-items:start}.guide{background:var(--blue);color:#fff;padding:30px 26px;border-radius:14px;position:sticky;top:24px;overflow:hidden;border-top:4px solid var(--yellow)}.guide-kicker{font-size:9px;letter-spacing:1.3px;color:#d6d8ff;margin:0 0 12px}.guide h2{font-size:23px;line-height:1.25;letter-spacing:-.5px;margin:0 0 12px}.guide>p:not(.guide-kicker){font-size:12px;line-height:1.8;color:#d6d8ee;margin:0}.steps{list-style:none;padding:0;margin:29px 0}.steps li+li{margin-top:24px}.steps a{display:flex;align-items:center;gap:13px}.steps a>span{display:grid;place-items:center;flex-shrink:0;width:33px;height:33px;border-radius:50%;border:1px solid #6d6eaf;font-size:11px;color:#fff}.steps a[aria-current="step"]>span{background:var(--yellow);color:var(--blue-dark);border-color:var(--yellow);font-weight:700}.steps strong{display:block;font-size:12px;font-weight:600}.steps small{display:block;font-size:10px;color:#c8cbe9;margin-top:1px}.steps a:hover strong{text-decoration:underline}.guide-note{display:flex;gap:10px;border-top:1px solid #6263a5;padding-top:21px}.guide-note>span{color:var(--yellow);font-size:17px}.guide-note p{font-size:11px;color:#d6d8ee;margin:0;line-height:1.8}.guide-web{display:block;font-size:10px;margin-top:25px;color:#f2f2ff}.complaint-form{background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 6px 25px #24256304;overflow:hidden}.form-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:22px 30px;background:#fcfcfe;border-bottom:1px solid var(--line)}.form-heading>span{font-size:10px;font-weight:700;letter-spacing:1px;color:var(--blue)}.form-heading small{font-size:10px;color:var(--muted)}.form-heading b,.required{color:#c44248}.form-section{padding:29px 30px;border-bottom:1px solid var(--line);scroll-margin-top:20px}.section-heading{display:flex;gap:13px;align-items:center;margin-bottom:26px}.section-number{display:grid;place-items:center;width:36px;height:36px;background:#f0f0fb;border-radius:10px;color:var(--blue);font-size:12px;font-weight:700;flex-shrink:0}.section-heading h2{margin:0;font-size:18px;font-weight:650;letter-spacing:-.3px}.section-heading p{margin:3px 0 0;color:var(--muted);font-size:11px}.field-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:19px 16px}.field{min-width:0}.field label{display:block;font-size:11px;font-weight:600;margin-bottom:7px}.optional{font-size:10px;color:var(--muted);font-weight:400}.field input,.field select,.field textarea,.minor-row select{display:block;width:100%;border:1px solid #dce1eb;border-radius:7px;background:#fff;padding:11px 12px;color:var(--ink);font-size:12px;min-height:43px;transition:border-color .15s,box-shadow .15s}.field select,.minor-row select{padding-right:24px}.field input::placeholder,.field textarea::placeholder{color:#929aab;font-size:11px}.field textarea{resize:vertical;min-height:115px;line-height:1.8}.field input:hover,.field select:hover,.field textarea:hover{border-color:#a5acc3}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--blue)!important;box-shadow:0 0 0 3px #34358c15}a:focus-visible,button:focus-visible{outline:3px solid #d3a800;outline-offset:4px}.full{grid-column:1/-1}.minor-row{display:flex;align-items:center;justify-content:space-between;gap:16px;background:#f7f8fc;border-radius:8px;padding:15px 17px;margin-top:23px}.minor-row label{font-size:11px;font-weight:600}.minor-row small{display:block;font-size:10px;color:var(--muted);font-weight:400;margin-top:3px}.minor-row select{width:86px;flex-shrink:0;min-height:36px;padding-block:7px}fieldset{border:0;padding:0;margin:0}#tutor-fields{margin-top:24px;padding:19px;background:#f7f8fc;border-radius:8px}#tutor-fields legend{font-size:12px;font-weight:600;padding:0 5px;color:var(--blue)}.purchase-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.purchase-grid .field:last-child{grid-column:1/-1}.request-types{margin-bottom:22px}.request-types legend{font-size:11px;font-weight:600;margin-bottom:9px}.type-options{display:grid;grid-template-columns:1fr 1fr;gap:13px}.type-card{border:1px solid var(--line);border-radius:9px;padding:15px;display:flex;gap:10px;align-items:flex-start;cursor:pointer}.type-card:has(input:checked){border-color:var(--blue);background:#f6f6fd;box-shadow:inset 0 0 0 1px var(--blue)}.type-card input{accent-color:var(--blue);margin:4px 0 0;width:15px;height:15px;flex-shrink:0}.type-card strong{display:block;font-size:12px;color:var(--blue)}.type-card small{display:block;font-size:10px;color:var(--muted);line-height:1.7;margin-top:4px}.form-actions{padding:25px 30px;display:flex;align-items:center;justify-content:space-between;gap:20px;background:#fcfcfe}.form-actions p{font-size:10px;color:var(--muted);margin:0;line-height:1.8}.form-actions button{background:var(--blue);color:#fff;border:0;border-radius:7px;padding:14px 23px;display:flex;gap:26px;align-items:center;font-size:12px;font-weight:600;transition:background .15s,transform .15s}.form-actions button:hover{background:var(--blue-dark);transform:translateY(-1px)}.form-actions button span{color:var(--yellow);font-size:18px;line-height:1}.form-actions button:disabled{opacity:.65;cursor:wait;transform:none}.form-status{margin:0 30px 25px;padding:16px;border-radius:8px;background:#fff3ee;color:#943a28;font-size:12px}.form-status.success{background:#edf7f0;color:#236041}.site-footer{border-top:1px solid var(--line);margin-top:52px;padding-block:24px;display:flex;justify-content:space-between;font-size:10px;color:var(--muted)}.skip-link{position:absolute;left:16px;top:-80px;z-index:10;background:var(--blue);color:#fff;padding:12px}.skip-link:focus{top:12px}[hidden]{display:none!important}@media(min-width:1450px){.container{width:1200px}}@media(max-width:1050px){.container{width:calc(100% - 48px)}.page-layout{grid-template-columns:225px minmax(0,1fr);gap:22px}.guide{padding:25px 20px}.field-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.form-section{padding:25px}.form-heading,.form-actions{padding-inline:25px}.intro-symbol{margin-right:15px}h1{font-size:38px}}@media(max-width:760px){.container{width:calc(100% - 36px)}.topline{font-size:8px}.topline span{display:none}.site-header{height:91px;gap:15px}.brand img{width:87px;height:83px}.header-caption{font-size:9px;letter-spacing:1px}.header-divider{height:25px}.back-link{font-size:10px;gap:6px}.breadcrumb{padding-top:16px;font-size:10px}.intro{padding:28px 0}.intro-symbol{display:none}h1{font-size:34px}.intro-copy{font-size:12px}.page-layout{grid-template-columns:1fr;gap:20px}.guide{position:static;padding:20px}.guide h2{font-size:20px}.guide>p:not(.guide-kicker),.guide-note,.guide-web{display:none}.guide-kicker{font-size:8px;margin-bottom:8px}.steps{display:flex;gap:12px;margin:18px 0 0}.steps li{flex:1}.steps li+li{margin:0}.steps a{gap:8px;align-items:flex-start}.steps a>span{width:26px;height:26px;font-size:9px}.steps strong{font-size:10px;line-height:1.4}.steps small{display:none}.form-heading{padding:17px 20px;gap:10px;align-items:flex-start}.form-heading>span{font-size:8px}.form-heading small{font-size:9px;text-align:right}.form-section{padding:24px 20px}.section-heading{gap:10px;margin-bottom:23px}.section-heading h2{font-size:17px}.section-heading p{font-size:10px}.field-grid{grid-template-columns:1fr;gap:18px}.field label{font-size:12px}.field input,.field select,.field textarea,.minor-row select{font-size:16px;min-height:46px}.minor-row{padding:13px;align-items:flex-start}.minor-row small{font-size:10px}.minor-row select{width:73px}.type-options{grid-template-columns:1fr}.type-card small{font-size:11px}.form-actions{padding:22px 20px;flex-direction:column;align-items:stretch;gap:16px}.form-actions button{justify-content:space-between;font-size:14px}.form-actions p{font-size:11px}.site-footer{margin-top:30px;gap:12px;flex-direction:column;font-size:10px}.form-status{margin-inline:20px}}


/* Encabezado y navegación de secciones */
.site-header{height:132px;border-bottom:1px solid var(--line)}
.brand img{width:136px;height:122px}
.header-caption{font-size:22px;line-height:1.3;letter-spacing:.5px;font-weight:700;color:var(--blue)}
.steps a>span{transition:background-color .15s,color .15s,border-color .15s}
@media(max-width:1050px){.header-caption{font-size:20px}.site-header{gap:20px}}
@media(max-width:760px){
.site-header{height:auto;min-height:122px;display:grid;grid-template-columns:105px minmax(0,1fr);column-gap:16px;row-gap:0;padding-block:10px}
.brand{grid-row:1/3}.brand img{width:105px;height:102px}
.header-divider{display:none}.header-caption{font-size:18px;letter-spacing:.2px;align-self:end;padding-bottom:8px}
.back-link{margin-left:0;justify-self:start;align-self:start;font-size:11px}
}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}}

/* Avisos al pie: ancho completo para facilitar la lectura. */
.form-actions{flex-wrap:wrap;justify-content:flex-end}
.legal-notices{flex:0 0 100%;margin:0;padding-left:18px;color:var(--muted);font-size:12px;line-height:1.8}
.legal-notices li+li{margin-top:10px}
@media(max-width:760px){.legal-notices{flex:auto;font-size:12px}.form-actions button{width:100%}}